What happens when many LEGO parts are missing in your box?
LEGO Customer Service
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Stephen Schleicher began his career writing for the Digital Media Online community of sites, including Digital Producer and Creative Mac covering all aspects of the digital content creation industry. He then moved on to consumer technology, and began the Coolness Roundup podcast. A writing fool, Stephen has freelanced for Sci-Fi Channel's Technology Blog, and Gizmodo. Still longing for the good ol' days, Stephen launched Major Spoilers in July 2006, because he is a glutton for punishment. You can follow him on Twitter @MajorSpoilers and tell him your darkest secrets...
2 Comments
Hi Stephen,
I too have rarely had a problem with a Lego set that I’ve purchased in the last 30 years but when I did, the customer service was awsome.
Just recently I bought the new Lego holiday train set with the extra power functions. Right now it does not work. I’ve been working with Lego to figure out why. The Lego rep I talked to thought the remote control was damaged but that doesn’t seem to be the case. I have faith that we will figure out which compent is not working correctly this week and they will send me a replacement part, if needed, as soon as possible.
Take care,
Steve S.
Update – I talked to Lego customer service on 10/25/2016. They claimed my problem with the remote control was caused by the batteries I was using in it. I got some different batteries and the remote worked flawlessly with the motor and remote senor. On a side note when I originally called, I asked the Lego rep if the issue could be caused by the batteries I was using (I had read this on the internet for an older remote). The original rep told me that issue had been resolved in the remote I had just bought.
New Lego customer service story
A couple of years ago, I put together a Lego pirate ship I had bought in the late 1980’s/early 1990’s. I noticed one of the pieces in the set was broken. I contacted Lego about the broken piece. I expected to have to buy a replacement piece. Instead of having to buy the piece, Lego sent me a new one for free. Keep in mind this set was at least 25 years old at the time.
All I can say is Lego treats its customers right.