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telephone service

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Or – “When They Said, ‘Get A Life,’ I Should Have Said ‘&$@$ YOU!” So, for those of y’all who were not aware I DO have things on my weekly schedule that are NOT comic-related.  Not many of them, granted, but they do exist.  One of them is my day job, overlooking (I almost typed overworking) twelve awesome telephone service representatives in their day-to-day quest to resolve issues for our beloved customers.  August was a rough month for my guys (nicknamed “Team Ramrod”) and has required me to spend an inordinate amount of time thinking about AHT, IR, BP, SV, and other meaningless initials.  In any

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