Part of the growing pains of any company is keeping your severs up when heavy traffic floods your site and service. ComiXology has had a rough couple of days following the 700 #1 Marvel promotion and is still trying to get everything back in working order. Unlike other companies that sweep problems under the table, comiXology has come to its users and let them know they are working hard to resolve the issue.
CEO and co-found of comiXology, David Steinberger, sent the following statement to customers late Monday:
It’s been a whirlwind weekend and comiXology is fresh from SXSW, where we talked about some exciting things and launched some new initiatives. We had believed ourselves prepared – but unfortunately we became overwhelmed by the immense response. We’re still struggling to keep our systems up.
The result is that you aren’t getting your comics when and where you want.
We don’t like letting you down. Our teams are working around the clock to resolve these issues so that you can have the experience you’ve come to expect.
We’ll be communicating with you as often as we can and deeply appreciate the outpouring of support we’ve seen from our customers while we right the ship.
I know the pains Mr. Steinberger is going through, Major Spoilers has had its own server issues over the years (still looking for Critical Hit images), and hopefully, comiXology can get back up and running at full force soon.